All of our retail stores will close from 5th of November. We have reopened Click & Collect and Local Delivery options. Find out more here
We are still dispatching orders as usual however some couriers may experience delays and no longer offer guaranteed services.
Every individual, families, and business is feeling the effects of Coronavirus. Public facing businesses, like vape shops, are now closed to the public in the UK.
We've temporarily shut the doors of all of our retail outlets until further notice. However, the last thing we want to happen is that the 3 million plus vapers in the UK are faced with the prospect of only being able to satisfy their nicotine cravings by going back to cigarettes; especially at a time when the protection of our health is so critical.
For that reason, our online store remains open, and we are working around the clock to fulfil orders. We aim to maintain business as usual, at least online, ensuring all orders placed before 3pm are dispatched from our warehouse the same day. We expect to see some courier delays and politely ask you to be patient with delivery delays, the moment your order has been dispatched you'll receive full tracking information by Email/SMS.
We have also re-instated our Click and Collect and Local delivery services to ensure that our local store customers are also not left without.
If you'd like local delivery please ensure that you place your order before 3pm on that day, if the order is after 3pm it will go out on the following working days delivery
(Monday - Friday Only) (NOW AVAILABLE 7 DAYS A WEEK!)
Our drivers are in house staff members and may contact you via the phone number provided if they have any issues with locating your address, to keep the operations as smooth and seamless as practicably possible please ensure that you have input your details correctly when ordering, failure to do so could result in a failed delivery and further contact will be attempted via email the following day.
We are currently delivering orders to the following postcodes; B72, B73, B74, B75, B76, B23, B24, B35, B42, B43, B44. If we open deliveries up to new postcodes, we will update the list on this page.
Our drivers will be on the road from 9.00am to 7.00pm so please ensure that you are available between these times, if you would like us to deliver to a neighbour or leave it in a safe place, use our contact form, stating your order number and requirements. We will be able to add a note onto the delivery. If no one is available at your address to accept the delivery, it will get returned back to our warehouse and put onto a later delivery run.
Free Local Delivery if the order is above £30 and £3 delivery charge if under.
Collect your order directly from our warehouse by simply choosing the collection option at checkout and arriving at our address 1 hour later. On arrival please call 0121 516 0746 stating your order number and the vehicle make, model and colour to our representative who will then bring your parcel out to your vehicle.
Please be patient while we find your order and contact us via telephone if necessary. Do not try and enter the building.
It is important, for social distancing regulations, that you remain in your car while our staff bring your delivery out.
Collection will be available Monday - Friday 9.00am to 5.30pm, Saturday 9.00am to 4.30pm and Sunday 10.30am to 3.30pm
Maybrook Business Park
Collection Phone Number: 0121 516 0746
Main Office Number: 0121 386 3736
Thank you for your continued support in such troubling times.