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Help Centre

General

Please contact us to start the return process, and make sure you have your order details to hand. For more informaiton on returning products please visit our returns FAQ page.

All orders are placed through the website. On the product page ensure all selectable options have been chosen and then click add to cart. From there you can click the shopping cart button to start the checkout process.

You can open a live chat instance on any page of the website or you can view the contact us page. You may also call us on 01213863736.

We offer shipping to a large portion of the world including the UK, most of europe and the Americas. To check if we offer shipping to your country please visit our delivery information page and enter your location for shipping quotes.

We offer all products on the website at a wholesale level. Apply for a wholesale account here or call us on 01213863736 and speak to our friendly wholesale team about setting up an account.

Orders

We're sorry to hear you have an issue with your order. Please contact us as soon as you have received and inspected the order if there is a problem. Please try to notify us of any issues within 48 hours of receipt of the order.

Once your order has been labelled you will receive an email with your tracking number. When the parcel is collected and scanned by the courier you will start seeing tracking updates on the couriers website, using your tracking number.

You can see all of your orders by going to your account page when logged in and clicking my orders.

If your order doesn't arrive within the expected timeframe please check your tracking for any information from the courier regarding delays. Courier delays are beyond our control however if your tracking page cannot provide you with the information you need, please contact us and we will happily look into it with the courier for you.

New to Vaping

Firstly, congratulations! You are making one of the best decisions for your overall health. For help with starting out we recommend you read our Vaping Basics guide. Also take our vaper level quiz to find your starting point and to get pointed in the right direction!

The NHS (national health service) in the UK accepts that vaping is considered less harmful than smoking. For more information see the NHS blog page here.

Depending on how much you smoke and your style of vaping will determine what type of eliquid you should use.

Nicotine free options are available for people who do not currently smoke but do enjoy the varied eliquid flavours. We would not recommend you start vaping e-liquid with nicotine if you do not currently smoke.

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